To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
MUD repaired a water line leak in my area. Now what?
After a water main break and repair, crews must flush waterlines in the area to remove debris and air that accumulates in the line. Sampling and testing of the water is also performed at this time.
Why is my water still cloudy?
What you are seeing is air in the water. If you let the water set in a container, it clears from the bottom up as the air rises.
WHY IS THERE AIR IN MY WATER?
Air is present in the empty lines as we refilled the pipe with pressurized water. The air is dissolved into the water as the system is pressurized. This air will work its way through the water lines throughout the system.
IS MY WATER SAFE?
YES. We understand your concern. Our experienced employees are continually taking samples and testing from multiple areas throughout our water system. Our staff reports testing results to comply with our regulations.
WHAT IS GOING ON WITH MY WATER?
The cycle of events after a water main break is understood and expected. When water is restored to a system after a break, there will be expected results. At first the water may be discolored. This is caused by disturbance of the pipes and sediment shifting as the new water is introduced. Next as air works its way through the system, the water will look milky or cloudy. This cycle of events happens when any water line break occurs, large or small. This is expected, and your water is safe.
WHAT HAPPENS NEXT?
Our employees will work day and night, taking necessary steps to recover our system. We will continue to flush water lines, and to sample and test water in multiple locations. It will take time for the air to work through the system, but your water is safe.
This link has more information about cloudy water: http://water.usgs.gov/edu/qa-chemical-cloudy.html