March 03, 2020
BILLING AND DUE DATES ARE CHANGING
Metro Lynchburg Moore County Utility bill delivery dates and due dates are changing in order to allow enhanced usage information and more online options for reviewing and paying your water bill. Beginning in July 2020, you will notice your water bill arrive the first week of the month. All Metro water meters will be read during the last full week each month.
You will notice a change to your invoice format. In addition to the new bill layout, you will see a new account number and due date. Please update your records with your new account number, as you will need to reference it with any communications and payments.
As a consequence of the bill processing taking place in this manner, the last date for payments to be made without incurring a penalty or late fee will change to the 15th of the month in which you receive a bill. You will still have approximately 10 days after you receive your bill to pay without service interruption. The due date will not change until you receive your bill in July.
We understand that you may have to make adjustments to accommodate the new due date. During the months of July and August we will waive any penalty or late fee for bills due on the 15th and not paid until after the 25th of the month. Any payment received after the 25th of the month will incur a 10% penalty. This is just a little extra grace period to help you make the transition. After the month of August, all due dates and penalties will be applied as stated on the bill.
Members who have their bill paid automatically by Automated Clearing House (ACH) should expect and prepare for the new billing due date. All ACH payments will post on the 15th, unless that date falls on a weekend or holiday, in which case the ACH will be processed the first business day following the 15th.
Once you receive your new water bill in July, you will have access to view your account online at our website www.metroutilitydepartment.com. This new feature will allow you to view your meter usage, pay your bill online or pull a customer history.
We’re excited about many of the new offerings we will be able to provide in the future as a result of this change but we also understand how changing the due date can be disruptive. That’s why we will work with you to make this transition as easy as possible.
If you want more information or need help in changing your payment method, please feel free to call our office at 931-759-4297 and we’ll be happy to assist.